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Becker’s Health IT & CIO Report names EASE “One of the Best patient experience innovations at 17 health systems”

Becker’s Health IT & CIO Report interviews Michael Minear. Senior Vice President and CIO of Lehigh Valley Health Network (Allentown, Pa.) on EASE:  “The Lehigh Valley Health Network (LVHN) has focused for years on improving how the organization serves patients/families. In a management meeting several years ago, our CEO shared the invitation that EASE sent him to receive updates on the status of a family member’s surgery. In this first introduction to EASE, we were very impressed with the reach and personalization of sharing real-time surgery status, updating a family member in Pennsylvania about a surgery taking place in Florida.

After this introduction, LVHN assessed EASE and found a unique capability to improve services to patients’ families during stressful hospital events. LVHN worked with the EASE team to deploy the software, and the project has been successful well beyond the original vision.

While LVHN has supported patient portals for years, EASE is the first software application LVHN has deployed for the families of patients. LVHN first deployed the EASE software in December of 2017, and it has since been deployed to all seven LVHN hospital campuses. EASE is being used in all LVHN operating rooms and is now being rolled out to critical care units, and to cardiology cath labs. Further expansion to the NICU and PICU care units is planned by the end of summer 2019.

To date, our clinical team members have sent more than 75,000 EASE messages and the software has been used by over 8,500 families and loved ones. The geographic breadth of EASE for LVHN is amazing, as families and friends in all 50 states have connected to the LVHN EASE application. Another favorite metric of EASE use is that over 48,000 emojis have been shared by family and friends using EASE.”

See the full case study on EASE at Lehigh Valley Health Network