Texas Children’s Raises Press Ganey Scores

Texas Children’s Hospital Perioperative Services team studied the impact of EASE and concluded that after implementation of the application, the patient satisfaction for ‘information provided the day of surgery’ as reported on the Press GaneySurvey increased from 87.5% to 96.7% between January to September 2016. Parents are able to provide real-time feedback regarding their experience using the application which has provided important informationto the OR.

Adult Hospital Press Ganey scores after 2 months of implementation.

 

Hospital rating increase of 8%

Communication with Nurses increase 67%

Communication with physicians increase 7%

Recommend hospital increase 22%

 

6 month HCAHPS Survey Comparison Study at

Conclusion

1)  6% average increase in adult patients

2)  4% average increase in pediatric patients

3)  EASE raised the average scores of 9 HCAHPS questions

4)  Hospitals with more EASE utilization saw higher HCAHPS scores

5)  Hospitals that sent pictures and videos received higher HCAHPS scores

Data

Surgical Patients that experienced EASE
vs
Surgical Patients that did not experience EASE

n = 3,585
p < 0.05

HCAHPS questions EASE improved

The influence of improved communication on Press Ganey Scores in the NICU

During a 6 month evaluation, Press Ganey scores were analyzed and demonstrated a steady increase as the EASE program became more widely adopted and utilization increased. Press Ganey Patient Experience Scores increased 4.4%.

EASE featured in the New England Journal of Medicine Catalyst.

Download our Return on Investment document.

What you will learn:

Top 6 reasons patient communication improves satisfaction

What the research data says about HIPAA compliant texting to families

How to increase your HCAHPS scores

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Nationwide Children’s improves satisfaction scores 17.5% with EASE

The team at Nationwide Children’s hospital were one of the first in the nation to securely update families from the operating room and have seen a huge impact on their patient satisfaction scores.  See article by eHealthcare Strategy and Trends highlighting Nationwide Children’s patient satisfaction increase from 80% to 97.5% with EASE.

Over 4,500 surveys at one hospital

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If you or a loved one required future medical procedures would you choose the EASE program again?

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“EASE has completely revolutionized how our institution is able to communicate with families. We are now able to take the families on a journey with us as their loved one is in surgery. Their positive feedback has been incredible.”

Ashley Hodge, MBA, CCP, FPP
Cardiothoracic Surgery Quality and Safety Officer at Nationwide Children’s Hospital.

Watch

“What does the Research and Data
say about EASE Applications?”

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Powerful and simple to use

EASE is not meant to replace a nurse, an in person update or the need to speak to a family personally.  EASE makes communicating easier to do and in the modern way we interact every day.  EASE data has shown that anxiety levels in families spike if they haven’t heard an update within 30 minutes.  EASE automatically reminds you every 30 minutes to send a message and helps create consistency of communication with your patient’s family. Nurses love EASE because it creates efficiency, makes their job of communicating simple and keeps it secure.