Reduced anxiety and
improved family experience
loyalty to the hospital
Improved clinical workflow
Increased nursing engagement
Increased HCAHPS scores
Survey your families in real-time.
Over 8,000 patient’s families surveyed
Strongly Agree the availability of EASE would influence their choice of hospital.
Strongly Agree because of EASE they would recommend this hospital.
Strongly Agree that EASE showed a commitment to transparency and communication by the hospital.
Strongly Agree that EASE reduced their anxiety.
EASE increases Press Ganey Scores in the NICU
During a 6 month study, Press Ganey scores increased as the EASE program was adopted throughout the 140 bed NICU. Press Ganey Patient Experience Scores increased 4.4%.
EASE featured in the New England
Journal of Medicine Catalyst
Improving Communication from the Operating Room: A New Mobile Application to Enhance the Family Experience
Nurses surveyed unanimously
agreed that EASE is
Not disruptive to their day
Creates more efficiency
Valuable to the family
Enjoyable for them
More reliable than a phone call
EASE has improved the efficiency of our staff and workflow to enable us to increase the amount of communications with family, without adding additional processes to our clinical team.
ASHLEY HODGE, MBA, CCP, FPP
CARDIOTHORACIC SURGERY QUALITY AND SAFETY OFFICER
Nationwide Children’s Hospital
Communication and malpractice
Recent research(1) has shown that communication issues are a root cause in malpractice claims. The impact of the doctor-patient relationship is critical to not only a positive patient experience, but also reducing malpractice claims. According to the research(1) examined, plaintiff depositions found that 71% of the malpractice claims were initiated as a result of a physician-patient relationship problem. This research also demonstrated that the most litigious patients perceived their physician as not caring, not transparent and devalued the patient’s family opinions. The same researchers found that one out of four plaintiffs in malpractice cases reported poor delivery of medical information, with 13% citing poor listening on the part of the physician.
EASE gives you a simple but powerful tool to provide communication with patients and families, creating transparency and improving the doctor-patient relationship. EASE has proven to reduce anxiety and impact the overall process.
(1)Huntington, B., & Kuhn, N. (2003). Communication gaffes: A root cause of malpractice claims. Baylor University Medical Center Proceedings, 16, 157-161. pubmed
Learn about the impact EASE is having on patient satisfaction and nursing engagement around the country.
“What doctors think of EASE”
After every procedure a customizable survey is generated on the device of everyone that received updates. EASE empowers you to track any data you want at the end of every procedure in real-time to increase patient satisfaction, improve healthcare communication with patients and families and increase transparency. Now you can track satisfaction data as it is happening.