Enhancing Intraoperative Communication to Families Utilizing Technology by Lehigh Valley Health Network
A 9 hospital health system in eastern Pennsylvania, that services approximately 53,000 surgical cases per year, sought a way to enhance communication to the patients’ families during the surgical experience. Looking to technology, Lehigh Valley Health Network (LVHN) partnered with a company that developed a HIPAA compliant, modern way to send secure text updates to patients’ families and loved ones.
By June of 2018, operating rooms at 6 of the 10 surgical locations were utilizing EASE. To date, over 40,254 surveys have been returned. Results of the surveys are separated by surgical locations. Family members have been reached in all 50 states and 2 countries. Through examining comments and survey data, there will be a positive effect in our patient satisfaction scores.
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