Advisory Board – EASE App lets nurses text families mid-surgery to improve patient satisfaction

‘We’re sewing up your husband now’:
The new app that lets nurses text families mid-surgery

The Advisory Board highlighted the article featured in the New England Journal of Medicine on the evolution of EASE and the Press Ganey data. Clinicians at Orlando Health Arnold Palmer Hospital for Children designed the app as part of an initiative launched in 2012 to get modern methods of communication—such as text messages and video—into the OR. The team wanted to create a secure, HIPAA-compliant app that would be easy to use for patients’ families and for the patients’ providers.

Over 3,000 responses were analyzed in a recent Press Ganey Survey study performed at Orlando Health. The scores for those families surveyed using EASE increased from 2.3% to 13%, with an average increase of 6% for the nine questions.  Additional insight provided from over 4,000 in app surveys, showed the availability of EASE would influence the the choice of hospital for 81% of users. Bottom line EASE improves patient satisfaction. See the article from the New England Journal of Medicine.

“By removing the vail and providing transparency, you are removing doubt from families,” said Cary D’ortona, Chief Operating Officer at Arnold Palmer Medical Center.

EASE allows you to securely update your families during surgery, from the NICU, ICU and medical floor. Secure medical communication and increasing patient satisfaction have never been easier. Learn more today.

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