Security is our priority

End-to-End Encryption

All messages are encrypted at rest using AES 256-bit encryption and in transit using TLS 1.2 encryption.

SOC2- TYPE 2 Compliant Cloud Infrastructure

EASE leverages Amazon AWS for the highest level of compliance.

Independently Audited

EASE annually undergoes a HITRUST CSF compliance audit. A Veracode penetration test is performed regularly on the solution.

EHR Integration Options

Ease does not require integration with any hospital system to function. Optional integration with your EHR can occur as needed.

Dedicated Customer Support

Ease handles all customer support calls from your patients, their recipients and your clinical team.

Reliable Cloud Technology

Your data is hosted within Amazon Web Services (AWS) secure cloud. All data on the cloud is secure and AWS is used by leading Fortune 500 companies and the US Government.

All Messages Removed

All message data is removed nightly from our servers and within 60 seconds of viewing from the recipient devices.

Easy workflow your nurses know and trust.


Simply scan a patient’s medical wristband to send updates anywhere in the hospital. You can also use our web dashboard to communicate from your computer throughout the hospital experience.

True transparency equals higher satisfaction scores.


Send custom texts, photos and videos
with our app or web dashboard.

Patient does the work not your nurses

Ease allows the patient to create a network of loved ones to receive all the updates you send. Your nurses aren’t having to track down phone numbers or enter them in a dashboard. Keep everyone informed even those not at the hospital.

Read Receipts

Clinicians will now know how many people have read each message that is sent during surgery.  They will no longer have to wonder if anyone is receiving their messages.

Inappropriate language filtering

Ease now prevents users from sending words which are considered “curse words” in the English language.  If a  typo or autocorrect inadvertently changes a misspelled word to a curse word,  Ease will prevent sending the message.

Mute Button for video updates

Clinicians can choose to send video with no sound.  Send a visual update without background noises or nearby conversations.

Let Ease pay for itself with in-app foundation donations.

Ease gives you a whole new way to reach potential donors as they show their appreciation for this service. Ease gives recipients the opportunity to donate directly back to the hospital’s foundation right in the app.
Reach a global community in real-time.

Customizable pre-formed messages
in other languages

You can create your own pre-made messages and easily send throughout the process. Add other languages to enable patient communication to everyone. Quickly send messages from Pre-op, Surgery, PACU, ICU and the Medical Floor with Ease. Choose your language and a pre-translated messages will appear in English for you to select and send. Efficient, fast and easy to use. Communication with all your patients in now in the palm of your hands.

 Seamlessly redirect patients to download your apps

Ease can deep-link to your apps in the App Store and help drive traffic and downloads directly to the digital properties you value most. Create a seamless user experience between Ease and your apps to help patients schedule appointments, access their medical records and discharge information.

Emergency Room
communication with Ease

Send custom and pre-made messages to patients & families from the Emergency Room. EHR integration allows for automated messages to be sent out to save you time. Use the web-based dashboard for monitoring & sending of custom messages to all your patients and their loved ones.

Real-time feedback to your nurses

An engaged nursing team is key to any hospital initiative. Families can like, heart and thank the nurses in real-time for their messages with Ease Reactions emojis. Ease promotes nursing engagement and improves the patient provider relationship. Nurses feel appreciated for sending messages and connect with their patients in a whole new way.

All messages disappear

Ease messages last for 60 seconds before they are deleted from the device after viewing. In addition, all messages by default are deleted from our servers on a nightly basis. You cannot save any of the texts, photos or videos to your device. Ease does offer optional storage of media for hospitals that require.  

Real-time Surveying

The importance of measuring and demonstrating the value of a hospital initiative is paramount. Ease surveys are customizable and allow you to survey your families instantly as the process is happening. Why wait weeks for a standard mail survey when you get get instant feedback and allow your team to perform real-time service recovery.

Actionable Data

View real-time feedback and advanced analytics in the Ease Customer Portal. Measure ROI, feedback from your patients, nursing team statistics and overall solution performance.

In-app branding for the hospital. 

Reach a global audience with your brand and extend your care beyond the hospital walls. 

Advanced reporting with a national reach

Want to learn more about our security?