EASE Increases Nurse and Patient Engagement

Nurses partner with physicians, therapists, and multiple other healthcare professionals to develop patient care plans. They then educate patients and families on their plan of care, define expectations, and address a variety of questions and concerns. While an entire hospital staff is focused on providing patient-centered care, it is nurses who are the key link between doctors, patients, and families. Because nursing engagement directly correlates to patient experiences, quality of care, and patient outcomes, it is crucial that nurses are supported and given the tools they need to succeed. EASE is the modern and innovative way to truly connect families, physicians, and health care workers, thus increasing nurse and patient engagement.

Nurses love EASE

Developed by anesthesiologists with an intimate knowledge of the requirements of an active operating room, the EASE program is easy to use, fast, and non-disruptive to the busy workflow of a surgical procedure. Nurses simply scan their patient’s medical bracelet to open an easy to navigate compose screen. They are then able to share a real-time, HIPAA compliant text message, picture, or short video clip from the operating room, such as: “The surgery has started.  Things are going well.” or “This is a picture of an x-ray.” Nurses can also choose from a wide variety of pre-made messages in 9 languages (English, Arabic, Chinese, Creole, Hindi, Japanese, Portuguese, Russian and Spanish). EASE reactions allow families to respond to updates with feedback going directly to the nurse’s app and EASE Emotions allows patient’s loved ones to react to messages so you know they received them. and there is no distraction to providing care since EASE is a one-way communication platform. EASE is fun and enjoyable for nurses, thus increasing their engagement with patients. “It is so seamless, it just becomes second nature,” says pediatric cardiac surgical nurse Kara Dobson, BSN, RN, PCCN, “I can send a quick text and keep going.” In EASE 5.0 nurses can see survey comments and reactions in their Notification Center and configure their own auto logout time limits based on IT department requirements.

Updated logout alerts notify nurses one minute before they will be logged out and patients can be automatically discharged after two days of inactivity. Nurses surveyed agreed that EASE is:

  • Incredibly rewarding
  • Not disruptive to their day
  • Creates more efficiency
  • Valuable to the family
  • Enjoyable for them
  • More reliable than a phone call

Patient surveys in EASE provide a positive feedback loop

EASE increases patient satisfaction by improving healthcare communication among patients and families. After every procedure a customizable survey is generated on the device of everyone who received updates. Information received from these surveys provides information back to the nursing and hospital staff for what patients found to be helpful and what they suggest for improvement. EASE provides nurses cutting edge communication technology that can increase patient satisfaction while patient surveys provide instant feedback. This positive feedback loop can lead to endless increases in nurse engagement and patient satisfaction for many years to come.  For more information, visit

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