Calvin’s Story Leveraging EASE’s HIPAA Secure Texting
Orlando, Fla – Just as one nurse gently placed a mask on 8 year old Calvin Barr to administer anesthesia before his spinal surgery recently, another quietly stepped to the foot of the bed and snapped a photo of him with a smartphone. Calvin playfully squinted at the nurse with the phone and through the clear blue mask you could see a faint smile.
A few seconds later in a waiting room down the hall, Emily Barr’s smartphone chimed, indicating she’d received a HIPAA secure text. It was the photo the nurse had just taken of her son Calvin. After seeing it, Emily smiled herself.
“Some of these procedures can go on 4 or 5 hours and that can be really tough to deal with unless you’re getting decent information all the time,” said Dr. Jonathan Phillips, the pediatric orthopedic surgeon who performed Calvin’s operation. “This app has really made a huge difference in the way we communicate during surgery,” he said.
The app was developed by a pair of anesthesiologists in the cardiac unit of Arnold Palmer Hospital. “No matter how much we tried to reassure parents before surgery, we always got that same look of fear in their eyes as we took their children into the OR,” said Dr. Kevin de la Roza, co-creator of EASE. “We thought there’s got to be a better way to communicate with them throughout this process.”
So de la Roza teamed up with Dr. Hamish Munro who knew privacy for the patient was just as important as the information they were hoping to share with loved ones. “We use 256 bit encryption for all HIPAA secure texting both in transit and at rest,” said Dr. Munro, which is the same level of security used in mobile banking transactions. “We also control user access, which means only the hospital can authorize people to use the app and we all have special training to make sure we’re in compliance with HIPAA,” he said.
Also, like the popular photo-sharing application Snapchat, all messages and images sent through EASE are automatically deleted within 45 seconds.
Inside the OR, developers have taken steps to make the use of the app as seamless and inconspicuous as possible. For each operation, a circulating nurse is assigned a phone and is responsible for keeping track of the progress of the surgery and keeping the family informed.
“We want it almost unnoticeable in the operating room,” said Dr. Munro. “Actually, the circulating nurse is already responsible for updating the family, this is just a different way to do it.”
Since the HIPAA secure texts and images are sent directly to smartphones, that means family members don’t have to sit in a hospital waiting room to get information. In fact, by downloading the app, updates can be sent during surgery to family members or loved ones anywhere in the world.
So far, reaction has been overwhelmingly positive. “Pictures speak a thousand words and videos can speak a million,” said Dr. de la Roza. “We’ve found the families just love being involved with this because it’s very educational. It’s the fear of the unknown that we’re answering for them,” he said.
Ninety minutes into his son’s surgery, Calvin Barr, Senior agreed. “This is a very intense time for my wife and me,” he said. “It’s really giving us peace of mind to actually know that our kid is in good hands and we’re getting these updates on his progress,” he said. “It’s almost like we’re right there with him.”