How Health Care and Hospital Administrators Can Improve Patient Satisfaction and Patient Engagement with EASE (Electronic Access to Surgical Events) Applications

As a health care or hospital administrator you plan, oversee, lead, and manage patient services and medical resources in accordance with relevant regulations. You are also responsible for implementing new technology, while continually seeking ways to improve healthcare service delivery. By implementing the secure and HIPAA compliant medical communication platform, EASE (Electronic Access to Surgical Events) you can improve healthcare service delivery, increase patient satisfaction, and maximize your reimbursement dollars.

HIPAA and HITECH Compliant Technology

EASE abides by the same health care regulations (HIPAA and HITECH) that your hospital or facility uses to keep protected health information safe by using 256-bit encryption (the same level of security used by banks and credit card companies) to protect all communications. With EASE, medical personnel can share a real-time text message, picture, or short video clip directly with a patient’s family, creating an unparalleled level of inclusion and transparency that has never been seen before in medicine. Plus, all texts, photos, and videos disappear after 60 seconds of viewing them, with nothing saved to a device.

Direct Feedback from Patients

As a health care or hospital administrator, you are constantly monitoring and refining procedures to improve operations and produce the best possible outcomes for your patients. Instant patient feedback from EASE will allow you to identify obstacles that may be preventing your hospital or facility from achieving designated goals. This gathered information can then be used to help you develop or alter healthcare delivery processes to ensure better patient satisfaction and outcomes.

Increased Scores = Increased Reimbursement Dollars

For years, hospitals and facility ratings were based almost entirely on the medical care they delivered. Now, through formal tools such as the national Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey and multiple social media services, that has changed. An excellent patient experience can determine up to 30% of your facility’s reimbursements, making stellar HCAHPS and Press Ganey scores not only a goal but a financial necessity. The EASE program has repeatedly been shown to improve the patient experience and boost national scores, making its implementation a financial priority for hospitals and facilities striving to receive maximum reimbursements. Following a six-month pilot program using the EASE mobile application at The Alexander Center for Neonatology, Press Ganey Patient Experience Scores increased 4.4% and are now over 90%, well above the Press Ganey 50th percentile average of 88.4%. On average EASE patients reported 6% higher Press Ganey scores at Orlando Health and 3.9% higher Press Ganey scores at Arnold Palmer Hospital for Children. Ashley Hodge, MBA, CCP, FPP Cardiothoracic Surgery Quality and Safety Officer at Nationwide Children’s Hospital proudly states “We have increased our patient satisfaction scores from 80% to 97.5% because of EASE”.

EASE Success Stories

The Alexander Center for Neonatology, located within the Winnie Palmer Hospital for Women & Babies, is the fourth largest neonatal intensive care unit (NICU) in the United States. As a designated Regional Perinatal Intensive Care Hospital for the State of Florida, the Center accepts referrals of high-risk obstetrical patients and their infants. In order to support the bond between parent and infant as will as between care-giver and parents, the Alexander Center NICU implemented the EASE program to improve communication and keep families informed during the long days and months that premature babies are often required to spend in hospital. Roxanne Baggott, RN points out the emotional support that EASE provides for both family and staff, “for many of our parents, especially when they leave, it’s very traumatic for them. Being able to send a picture every morning is not only phenomenal for them, but rewarding for us too”. Response from parents has also been overwhelmingly positive. “I can tell you that the EASE app was a huge factor in me not getting postpartum depression” said Baby McNeil’s mom, whose premature baby spent over 3 months in the NICU. Another survey comment, “It means the world to us, it shows they really do care”. EASE is proud to be in two of the annual U.S. News 10 Best Children’s Hospitals 2017-18: Texas Children’s Hospital (ranked #4) and Nationwide Children’s Hospital (ranked #7). EASE is also proud to be in St. Louis Children’s Hospital (ranked #31) and Arnold Palmer Hospital for Children (ranked #43 in cardiology).

EASE is currently being used by hospitals across the United States to alleviate anxiety, provide transparency, and improve satisfaction; leading to better hospital satisfaction scores and increased patient loyalty. For more information, visit

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