Texas Children’s Raises
Patient Satisfaction Scores with EASE.

Texas Children’s Hospital Perioperative Services team studied the impact of EASE and concluded that after implementation of the application, the patient satisfaction for ‘information provided the day of surgery’ as reported on the Press Ganey Survey increased from 87.5% to 96.7% between January to September 2016. Parents are able to provide real-time feedback regarding their experience using the application which has provided important informationto the OR.

Over 7,900 patient family surveys at adult hospital system

Based on my experience with EASE, I would recommend this hospital to others?

98% Strongly Agree

EASE showed a level of commitment to transparency and better communication by this hospital.

96% Strongly Agree

Would the availability of EASE influence your choice of hospital if you, or a loved one, require surgery?

93% Strongly Agree
YES 93%

Did EASE updates reduce your anxiety?

99% Yes
YES 99%

Rate your satisfaction with EASE updates throughout surgery

9.8 out of 10
  • 9.8 out of 10

Would you use EASE again if you had surgery in the future?

99% Yes 
YES 99%

Adult Hospital Patient Satisfaction scores after 2 months of implementation.

Hospital rating increase of 8%

Communication with Nurses increase 67%

Communication with physicians increase 7%

Recommend hospital increase 22%

6 month HCAHPS Survey Comparison Study at


1)  6% average increase in adult patients

2)  4% average increase in pediatric patients

3)  EASE raised the average scores of 9 HCAHPS questions

4)  Hospitals with more EASE utilization saw higher HCAHPS scores

5)  Hospitals that sent pictures and videos received higher HCAHPS scores


Surgical Patients that experienced EASE
Surgical Patients that did not experience EASE

n = 3,585
p < 0.05

Press Ganey questions that improved after implementation of EASE

Doctors explain in a way you understand
13% increase
  • without EASE
  • with EASE
Nurses kept you informed
2.3% increase
  • without EASE
  • with EASE
Staff addressed my emotional needs
6.1% increase
  • without EASE
  • with EASE
Nurses explain in a way you understand
4.8% increase
  • without EASE
  • with EASE
Staff worked together to 
care for you
4% increase
  • without EASE
  • with EASE
Staff attitude towards visitors
3.3% increase
  • without EASE
  • with EASE
Physicians addressed my concerns and worries
7.4% increase
  • without EASE
  • with EASE
Physicians kept you informed
7.5% increase
  • without EASE
  • with EASE
Likelihood to recommend this hospital
4.3% increase
  • without EASE
  • with EASE

The influence of improved communication on Patient Satisfaction Scores in the NICU

During a 6 month evaluation, Press Ganey scores were analyzed and demonstrated a steady increase as the EASE program became more widely adopted and utilization increased. Press Ganey Patient Experience Scores increased 4.4%.

EASE featured in the New England Journal of Medicine Catalyst.

Nationwide Children’s improves satisfaction scores 17.5% with EASE

The team at Nationwide Children’s hospital were one of the first in the nation to securely update families from the operating room and have seen a huge impact on their patient satisfaction scores.  See article by eHealthcare Strategy and Trends highlighting Nationwide Children’s patient satisfaction increase from 80% to 97.5% with EASE.

“EASE has completely revolutionized how our institution is able to communicate with families. We are now able to take the families on a journey with us as their loved one is in surgery. Their positive feedback has been incredible.”

Ashley Hodge, MBA, CCP, FPP
Cardiothoracic Surgery Quality and Safety Officer at Nationwide Children’s Hospital.

Surgeon Staff Survey

Specialties surveyed – General, Neuro, Orthopedic, Cardiothoracic, Plastic / Maxillo-facial, Urology

What influenced you to adopt the EASE App for intra-operative communication?

90% Modern and efficient way to communicate
YES 90%

How important to you as a surgeon is providing updates regarding the progress of surgery to the family in the waiting room?

9.2 on a scale of 1 to 10
  • 9.2 out of 10

Do you feel that improved communication from the OR increases trust and transparency?

100% yes
YES 100%

Do you feel the EASE App is a market differentiator for the hospital?

100% Yes 
YES 100%

How comfortable are you with sending pictures and/or videos from the OR to the family?

72% Very comfortable
Very comfortable 72%

Has the EASE App improved your communication and connection with the family in the waiting room?

100% Yes
YES 100%

Do you think the EASE App increases nursing engagement in the operating room?

70% yes
YES 70%


“What does the Research and Data
say about EASE Applications?”

Powerful and simple to use

EASE is not meant to replace a nurse, an in person update or the need to speak to a family personally.  EASE makes communicating easier to do and in the modern way we interact every day.  EASE data has shown that anxiety levels in families spike if they haven’t heard an update within 30 minutes.  EASE automatically reminds you every 30 minutes to send a message and helps create consistency of communication with your patient’s family. Nurses love EASE because it creates efficiency, makes their job of communicating simple and keeps it secure.