Sparrow’s NICU has begun using Vocera Ease, a smartphone app, to keep parents connected and updated on their newborns’ health and progress. Staff use the Vocera Ease app to take pictures, send text updates or live video conference with parents in a HIPAA compliant manner. Parents who’ve installed the app on their phones can choose to add family members or friends who will get direct updates.
“It just helps with communication,” Collins said.
“It just eases the anxiety,” Kasey Wheeler said.
Sparrow’s NICU previously tried a video system that was set up over the babies’ bed, but it didn’t provide any context as to how the baby was doing, Collins said. The EASE app gives new parents a better way to engage with the staff and have a better idea of what’s happening that what a video feed provided, Collins said.