Value Based Healthcare: How EASE Increases Workflow Efficiencies and Patient and Family Satisfaction

Value-based healthcare rewards providers based on patient health outcomes resulting in patients spending less money to achieve better health, providers achieving efficiencies and greater patient satisfaction, and society becoming healthier while reducing overall healthcare spending. This new healthcare model is changing the way physicians and hospitals provide care by stressing a team-oriented approach to patient care and coordinated sharing of patient data.

EASE’s Non-Disruptive Integration= Increased Workflow Efficiency

EASE’s efficiency makes communication simple and secure. Developed by anesthesiologists with an intimate knowledge of the requirements of an active operating room, the EASE program is easy for all to use, fast, and non-disruptive to the busy workflow of a surgical procedure. A patient’s wrist band bar code is scanned and  a HIPAA compliant update can be sent to the patient’s family from anywhere in the hospital. “It is so seamless, it just becomes second nature,” says pediatric cardiac surgical nurse Kara Dobson, BSN, RN, PCCN, “I can send a quick text and keep going.” The easy integration increases interaction between the hospital staff and patients’ families, which in turn increases patient and family satisfaction.

EASE Increases Patient and Family Satisfaction

EASE is currently being used by hospitals across the United States to alleviate anxiety, provide transparency, and increase the bond between medical professionals, patients, and patients’ families. At multiple hospitals, the EASE program has repeatedly been shown to improve the patient experience and boost HCAHPS scores.Texas Children’s Hospital Perioperative Services team studied the impact of EASE and concluded that after implementation of the application, the patient satisfaction for ‘information provided the day of surgery’ as reported on the Press GaneySurvey increased from 87.5% to 96.7%. Following a six-month pilot program using the EASE mobile application at The Alexander Center for Neonatology, Press Ganey Patient Experience Scores increased 4.4% and are now over 90%, well above the Press Ganey 50th percentile average of 88.4%. On average EASE patients reported 6% higher Press Ganey scores at Orlando Health and 3.9% higher Press Ganey scores at Arnold Palmer Hospital for Children. Ashley Hodge, MBA, CCP, FPP Cardiothoracic Surgery Quality and Safety Officer at Nationwide Children’s Hospital proudly states “We have increased our patient satisfaction scores from 80% to 97.5% because of EASE”.

As the modern and innovative way to communicate and truly connect families, physicians, and health care workers, the EASE program supports to the value-based healthcare model by positively contributing to workflow efficiencies and increasing patient and family satisfaction. For more information, visit our website, read our FAQs, or contactus today!

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