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Vocera Ease: Enhancing Patient and Family Communication

Vocera Ease was featured in a Healthcare Innovation article titled “At Florida’s Health First, Digitally Enhancing Patient-Family Connections During COVID-19” This article was originally published February 10, 2021 by Rajiv Leventhal

Health system leaders are looking to fill the communication gap created when patients can’t see their loved ones in person.

One of the many unfortunate outcomes of the COVID-19 pandemic is that hospital patients and their families very often can’t physically communicate with each other. With hospitals restricting visitors for safety reasons, patients’ loved ones are left waiting and wondering about health statuses. At Health First, a Brevard County, Fla.-based community healthcare system, senior leadership turned to technology to help fill this gap and connect patients with their families.

Between April 15 and Oct. 2 of last year, Health First’s Holmes Regional Medical Center sent nearly 19,000 secure messages to patients’ loved ones across 49 states by leveraging a mobile app from clinical communication solutions company Vocera. The Vocera Ease application was deployed in four Central Florida hospitals to improve patient and family communication, and the cloud-based platform enables nurses and other healthcare professionals to send secure texts, photos and video updates to a patient’s designated loved ones during a hospital stay or medical procedure. Family members and friends can respond to updates with emojis, giving immediate feedback and support to caregivers. Read More