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Vocera Ease: Helping Families Communicate During COVID-19 Restrictions

Vocera Ease was featured in a Patient Safety & Quality Healthcare article titled “Patient Apps Help Families Communicate With Caregivers.” This article was originally published December 18, 2020 by John Palmer

One of the most harrowing experiences for the family or loved ones of a patient going into the hospital, whether for routine or emergency care, is the lack of communication that they have with a caregiver.

It’s often not the caregiver’s fault—they could be busy with clinical work, engaged in seeing other patients, or simply not have any new information.

Since radio silence can be troubling for the patient’s family, even a small gesture from a physician—like a positive update or a pat on the back with some good news—can promote a sigh of relief and a sense of closure. But the ability to reach out isn’t always as easy as it should be.

“The problems of communication are quite real, and they’ve been around for 200 years,” says Kevin de la Roza, MD, a pediatric cardiac anesthesiologist at The Heart Center at Orlando Health Arnold Palmer Hospital for Children and an assistant professor of anesthesiology at the University of Central Florida College of Medicine. “Operating rooms are closed-off places, with not a lot of information and people sealed in. We are trying to break down those barriers.”

That lack of information and the inability to communicate with family members became more disheartening over the last several months because of the COVID-19 pandemic, which found some patients going into the hospital and never coming out—in some cases dying alone while hooked up to ventilators. Read More.